Previous Entry Share
Writer's Block: Brand Loyalty
happy catherine
Why are you loyal to certain brands/stores? What keeps you coming back?
I like Apple products because they are very well made.
I am a very happy Mac user!
The service at the Apple store is always great and I always come back. The employees are reliable, dependable and well trained. I would probably not purchase Apple products at any other store but a certified Apple store because I have found the staff at other stores to be very lazy. Most of the employees tend to be very poorly trained and do not know what customer service is really all about.You ask them where a certain product is and they just point and say, "It's over there!"  That's just plain laziness!   I worked in retail for over a decade and customer service training was a priority and if it was not met, you heard about it from the manager!


Log in